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Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

ADA Policy
The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy
Guests must be 25 years or older to reserve a cottage.

Arrival Policy
Check-in for Sunset Key Guest Cottages, A Westin Resort is handled by the front desk at The Westin Key West Resort & Marina at 245 Front Street in Key West.  After check-in, the guest will get to Sunset Key Guest Cottages, A Westin Resort by boat.

Check Cashing Policy
Check cashing services are not available.

Early Departure Policy
Early departures result in a charge of a full night's room and tax. If during a minimum stay requirement period, guest will be charged for entire stay.

Environmental Policy
Sunset Key Guest Cottages, A Westin Resort is dedicated to educating, promoting and encouraging our guests and staff to be ecologically conscious by reducing water and energy consumption as well as reducing solid waste.

Environmental Commitments:

    * We are certified Green Lodging by the Florida Department of Environmental Protection.
    * We encourage reducing solid waste efforts by placing recycling receptacles in our guest public areas.
    * We participate in environmental projects to improve our community and educate our neighbors.
    * We reduce water and energy consumption by participating in centralized, off-site laundry processing.
    * We provide an area for guests to recharge electric carts at our sister resort, The Westin Key West Resort & Marina.
    * We provide all guests with the option to re-use linen and bath towels.

Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.

Package Handling Policy
Handling fees will be applied to packages both being sent to the property and being sent from the property.  Please contact Service Express at (305) 292-5300 for more information.

Pet Policy
Pets are not allowed at the Sunset Key Guest Cottages, a Westin Resort.

Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

SPG Participation
All accommodations at Sunset Key Guest Cottages, A Westin Resort are cottages; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.